Comments & Complaints

We aim to provide a caring, high quality service and are always pleased to receive feedback from you, or your family or friends. If you are happy with your experience we would appreciate your feedback, as we are always pleased to know when we get things right. But more importantly we need to know when we have not met your expectations so that we can put things right.

All comments and complaints are taken seriously regardless of their nature. If you experience a problem, no matter how small, we need to know about it and put it right.

If possible, please let us know of your comments or concerns while you are in hospital. Each department has a manager who will always be happy to help.

If your complaint is in writing, the Chief Executive Officer will acknowledge receipt with 2 working days.
After investigation into the complaint, you will normally be sent a full reply within 20 working days. It can take time to establish the facts and circumstances. If this is likely to take longer than the 20 working days we will advise you of this.

For further information, a leaflet entitled 'Your guide to making comments and complaints' detailing our complaints procedure can be obtained from the hospital.