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How to pay for your treatment

There are two ways to pay for your treatment, consultation or test, and these require you to follow slightly different processes. Please click on the relevant link below to make sure that you are clear about what to do, and when.

If you have medical insurance, please click here for more information.

If you don’t have medical insurance, you can still take advantage of our world-class facilities and expertise. Click here for more information about our self-pay packages.

If you are one of our international patients, please click here for more information.

If you have health insurance

If you are an insured patient, arranging your treatment is straightforward: there are no waiting lists, and you can organise your appointments to suit your lifestyle.

We are recognised by every major UK insurer and can offer you a wide range of treatments, ranging from major surgery to (depending on your policy) scans and physiotherapy.

What to do

1. Check your insurance policy

You will need to contact your insurer before you come to us for any treatment or service that you intend to claim for. They may have paperwork they need to give you to bring to your appointment, and you may have limits or excesses on your policy that you need to check out first.

You will need to confirm that your treatment is covered before you make an appointment, and you must obtain authorisation from your insurance company.

2. Get a referral

Most private medical treatments begin with a referral from your GP, and this may be a requirement of your policy. Simply visit your GP and ask them to refer you to one of our consultants.

Your GP may charge a small fee for signing a claim form, and this may not be covered by your policy.

3. Make an appointment

Call us to arrange to see one of our world-class consultants at a time that is convenient for you. Your consultant will provide a diagnosis and discuss treatment options. You should keep your insurance company up to date with this information to make sure that your policy covers all the investigations, diagnostics, scans, treatments or physiotherapy that you may need.

Please call us on +44 (0)20 3811 2232 to arrange your appointment.

What about the bill?

You must give full insurance details to our registration staff before your visit. Normally the insurance company will settle your account directly with us, but sometimes they will ask you to pay us initially, and then reimburse you. Your insurance company will tell you what to do.

Some insurers don’t pay for personal costs such as telephone calls, guest meals or newspapers, or cover the cost of mobility aids such as crutches, splints, neck or knee braces. Make sure you check your policy so that you know what’s covered.

To settle any of these costs directly, please visit the Cashier’s Office on the ground floor, where you can pay by credit card, cash or personal cheque with a banker's card. If you do not feel well enough, or you leave outside office hours, we can send you the outstanding balance. Please do not hesitate to ask us if you need any help with this. Please note that if your insurer declines or delays payment, you will need to pay the invoice yourself immediately.

What about consultants’ fees?

All of your medical fees that relate to specialist consultations and treatment are separate from the hospital charges. Your consultant will require you to settle these directly.

If you don't have health insurance

Whether it’s for a scan, a full diagnostic investigation or surgery, many people self-fund their hospital treatment – perhaps there is a long NHS waiting list for the procedure, or it simply isn’t available.

If you decide to self-fund your treatment or surgical procedure with us, you won’t be placed on a waiting list and you’ll be able to choose appointment times that suit you.

Non-insured patients are required to pay for any outpatient treatment or diagnostics in full on the day.

Peace of mind

You will also have the peace of mind that comes from knowing you’re being cared for by some of London’s leading experts. Our consultants have access to world-class facilities, including cutting-edge diagnostic equipment and a state-of-the-art, 24-hour intensive care unit, and can prescribe the very latest medication available. There is no compromise on the level of care you receive.

To make the process as straightforward for you as possible, we can talk through the payment options with you and help you to choose the right method for you. This applies whether you are going to be an outpatient, a day-case patient or an inpatient.

Three simple steps:

1. Contact our self-pay enquiry line on 020 7908 3642, or email: selfpayPGH@hcahealthcare.co.uk

You can also fax us on 020 7908 3617.

2. Make an appointment to see a specialist. Most medical treatments begin with a referral from your GP; however, you can book some treatments directly with us.

3. Arrange your treatment for a time that is convenient for you. If you have an elected admission and you are self-funding, you will be asked to pay all estimated costs before or on the day of admission

What about consultants’ fees?

All of your medical fees that relate to specialist consultations and treatment are separate from the hospital charges. Your consultant will require you to settle these directly.

International

We have extensive  experience in dealing with international patients and liaising with their sponsors, insurance companies, embassies and medical health offices on administrative matters daily.

Insurance companies

We are recognised by health insurance companies from all over the world. Contact your insurer locally for information about how to visit us for treatment under your policy.

Once you have been referred, we provide you with estimates of your treatment costs and the amount of time you’ll need to stay in the UK to complete your treatment and follow-up appointment. Once your appointment date has been arranged, we’ll send you a letter containing the details and a cost guide. It is possible that the final cost will be more than the guide price. We are only able to provide approximate costs until your doctor has seen you and decided on a course of treatment.

Government-sponsored patients

If your government is sponsoring your treatment, please contact us on 020 7908 3654 for assistance. We accept 'letters of guarantee' from many different countries.

Company-sponsored patients

We work with many different companies who fund treatment abroad for employees and their families. If your company is funding your treatment, please contact us on 020 7908 3642.