Patient Information

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Inpatients

We aim to make your experience in hospital as smooth and comfortable as possible.

We understand this can be an anxious time for you and your family, and during your stay you will have access to all the amenities and information you need to feel reassured.

From our pre-admission processes to our high-quality accommodation and the wide range of food we offer, you’ll experience a combination of home comforts and efficient, responsive service, tailored to your needs. 

Relatives


If your relatives are coming to visit you from abroad, we can also help them to find accommodation close by.

Visiting hours 

Visiting hours are from 10.00am to 10.00pm and visitors are welcome 7 days per week

If in exceptional circumstances a family member requires access outside of these hours, permission is needed from the senior nurse in charge.  Please speak to the ward nurse about this to arrange in advance.

There may be occasions when visiting hours may be restricted by ward staff for reasons deemed necessary by nursing or medical staff.   We ask patients and visitors to comply with this.  It is in the best interests of patient safety.

We suggest the following:

  • limit visitors to 2 at a time
  • be mindful of noise levels
  • young children should be with an adult at all times
  • ask those with a cold, flu, stomach bug or other infection not to visit you 

We do have a number of convertible beds available to Visitors under certain clinical circumstances. There is a charge for this service and the beds should be requested prior to admission.

What to tell us before you arrive

The more information you can give us before you’re admitted, the better. Once you’re here, you’ll want to relax in the knowledge that you’re getting the best possible care, tailored to you.

Registration

It is very important that we collect current and accurate information from you so that your admission runs smoothly. Please access hereRegistration form 

Your login when prompted is PGH/7000   

Health Assessment Questionnaire

We require this information before your admission date to enable a full review and to ensure that any medical issues are identified preventing a delay in treatment

Please access here: Health assessment

If you have any questions regarding the assessment questionnaire please contact: 020 7034 5045

Interpreter

If you will require an interpreter during your visit, please contact our pre-admissions staff before you arrive and they will arrange for one. You can contact them on 020 7908 3650. 

What to bring with you

Please bring the following items:

  • Night wear, dressing gown and slippers (please wear full slippers if mobility is compromised to assist in the prevention of falls)
  • Face flannel, toiletries and toothbrush
  • Shaving kit and adaptor, if electrical
  • Reading material (books, magazines)
  • All previous relevant X-Rays in your possession
  • Any medication (in original containers)
  • Mobile phones (please note that discretion is advised on the use of mobile phones; in some areas of the hospital they will be prohibited)

Please do not bring:

  • Valuables, for example jewellery, unnecessary cheque books, credit or debit cards (the hospital will not assume liability for these)
  • Large sums of cash
  • Large amounts of food

Where you cannot avoid bringing valuables into the hospital, please ensure that you are fully covered by your own insurance.

Small personal items of value may be secured in the hospital safe and will have to be signed for in triplicate. Please note that access times to the safe are limited to between 9.00am and 5.30pm, Monday to Friday.

Fasting

Fasting means not eating or drinking, and it is usually necessary before operations and certain other medical procedures. Your consultant will tell you how far ahead of your admission you need to start fasting.

If you are concerned or unsure about fasting, please speak to your consultant.

Click here for more information about fasting before a general anaesthetic.

When you arrive

Admission

So that you can get settled in properly and without any delays, please make sure that you arrive at the time shown on your admission letter.

When you get here, please report to the main reception. We will then show you to your room, where you can familiarise yourself with the facilities and ask us any questions.  If you have any special dietary requirements please contact our business office prior to admission at business.office@hcahealthcare.co.uk

You can contact the admissions department on: 020 7908 3650 for more information.

Nursing admission

When you are settled in your room, a nurse will come to check your details and medical history with you. To help you feel prepared, and so that you can let your family know, your nurse will also tell you the time of your operation.

At this point you might also have your temperature and blood pressure checked, and other basic medical tests. Again, this information is important to ensure your welfare throughout your procedure and to make your recovery as quick and straightforward as possible.

You will probably have some questions, and your peace of mind depends on you having all the information you need. Please don’t hesitate to ask us anything you wish to know or are unclear about.

If you have brought any X-rays or current medication with you, please give these to the nurse. If you suffer from allergies or reactions to any foods, drugs or dressings, please let us know at this point.

Caring for you

During your stay you’ll receive the best possible treatment, with each member of staff taking personal responsibility for your care.

You benefit from the peace of mind you get from continuity of care and a familiar face, so we make sure that the consultant who arranged your admission continues to oversee your clinical care throughout your stay. They’ll be on hand to answer your questions and tell you everything you need to know about your treatment.

  • a qualified doctor, available 24 hours a day
  • intensive care specialists, available 24 hours a day, in our state-of-the-art intensive care unit
  • specialist nurses who provide pre- and post-operative care and counselling
  • fully trained ward nurses who will make your stay as comfortable as possible
  • pharmacists who can talk you through your medication

Anaesthetic and sedation

If you are visiting the hospital for a surgical procedure, you will experience one of three kinds of anaesthetic: general, local or sedation.

General anaesthetic and sedation

You’ll be able to discuss these procedures with your anaesthetist on the day of your surgery, but if you would prefer to talk through anything prior to your admission, then your consultant or the hospital pre-admission team can arrange this.

Before the anaesthetic or sedation

It’s important that you don’t eat or drink anything for at least six hours before your operation, unless your consultant says that you can. The only exception is if you have to take regular medications; you can take these with a little water as long as your consultant and anaesthetist agree.

After the anaesthetic or sedation

After your operation, you’ll be taken to the recovery bay where you’ll begin to wake up. You might have an oxygen mask on your face. This is normal procedure and nothing to be concerned about

A nurse will make sure that you’re as comfortable as possible and will check your pulse, blood pressure and breathing rate. If at any point following the procedure you feel any pain, please let the nurse know.

When you’re fully awake, you’ll be taken back to your room, where we’ll continue to monitor you and make sure that you’re comfortable. You might find that you recover from your anaesthetic or sedation quite quickly, and that you feel well enough to make your way home. However, it will be unsafe for you to walk or travel by public transport following a general anaesthetic or sedation. You should make sure that someone comes and collects you. If this isn’t possible, we’ll arrange for a taxi to take you home.

Your reasoning and coordination will be impaired, so you must not drive, drink alcohol or operate machinery for 24 hours after sedation and 48 hours after a general anaesthetic. You’ll also need to arrange for someone to stay with you for the first 24 hours following your surgery, in case you experience any side effects from the anaesthetic.

Local anaesthetic

If you’re having a local anaesthetic, you won’t normally need to prepare in any way. Unless you’re asked not to, you can eat and drink as normal both before and after the procedure.

You might find that it takes several hours for the local anaesthetic to wear off, and you must try not to damage the affected area during that time as it can still feel numb.

If you are your household’s sole carer, you might not be able to immediately resume that care once you get home. We recommend that, however minor your procedure, you make alternative arrangements for a minimum of 24 hours.

Your room

It is essential to your wellbeing that you feel comfortable, and our rooms are private, well equipped and cleaned daily. All rooms have en-suite shower rooms, and we provide fresh towels daily, or as often as you need them. If you need extra blankets or other linens, our nursing staff will provide these.

Staying in touch with your family and friends is reassuring, so there are direct-dial telephones in every room, as well as wi-fi so that you can access the internet. Your room also comes with a satellite television with a wide range of channels.

From delivering your newspaper to putting you in touch with religious advisers, our inpatient services team are here to respond to any requests you might have during your stay.

Welcoming your visitors

Your visitors are more than welcome, at any reasonable time of the day. We do normally ask visitors to leave by 10pm so that you and the other patients can rest properly.

International patients

Travelling abroad for medical treatment can be a daunting prospect. When you choose to be treated at The Princess Grace Hospital, you’ll benefit from the peace of mind that comes from being treated at one of London’s best-equipped private hospitals, complete with a newly refurbished, state-of-the-art intensive care unit. Situated in the heart of London's world-renowned medical district, our dedicated and highly trained team is committed to providing all our patients with the highest standards of clinical care across all specialties.

We’ve designed a simple and straightforward process to arrange your treatment and we’ll organise everything for you, from referral, before you arrive, to your follow-up appointments. You’ll be assessed using the most up-to-date diagnostic and imaging technology available, giving you the best possible information. Furthermore, you’ll have access to a consultant 24 hours a day, as well as our full team of compassionate, respectful and responsive staff.

If you don’t speak any English, or you feel that you would like help with the language during your stay, we have a team of experienced translators to assist at any time.

Click here for more detailed information about how to pay for your treatment.

Accommodation and food

You’ll also benefit from a private and pleasant environment in which to recover: your private room will include an en-suite shower room, a nurse-call system, direct-dial telephone and remote-control satellite television. If you follow a particular diet, our meals are varied and can be adapted to your needs.  To pre-book any dietary requirements prior to admission please email our business office at business.office@hcahealthcare.co.uk

To find out more about visiting us as an international patient, please contact our International Patient Manager, Ali Khaireddine, on:

Mobile: 07545 101 127
Telephone: 020 7908 2494
Fax: +44 20 7759 3825
Email: ali.khaireddine@hcahealthcare.co.uk

Going home

We want to be sure that you leave us when you’re fully ready, so your consultant will decide your departure date and time.

You might not feel well enough to drive or take public transport, and we recommend that you arrange for someone to come and collect you. If this isn’t possible, we’ll arrange a taxi for you.

Your belongings

Before you go home, don’t forget to collect any medicines or valuables that you brought in with you.

You might not feel up to carrying what you arrived with, and after an operation it is crucial not to do too much, and we can help you with your luggage when you leave.

Your 'extras' account

Before you leave, you’ll need to settle your account for any extra charges such as phone calls, newspapers and visitors’ meals. You can do this by visiting the Cashier’s Office on the ground floor.

If you leave outside office hours, or you just don’t feel well enough to settle your account at the time of leaving, we can send you the outstanding balance.