You should read these pages if you are coming to us because you need treatment, or are having a procedure, but you are not going to stay overnight.
If you are visiting us as an outpatient for a consultation, tests or a scan, please visit the Outpatients section.
Click on the links below to learn about what you can expect as a day-case patient.
What to tell us
The more information you are able to give us before you arrive, the better. Once you are here, you can relax in the knowledge that you are getting the best possible care – tailored to you.
Please note that if you are an insured patient, you will need to contact your insurance company to tell them about coming to us and to gain their authorisation in advance.
It is very important that we collect current and accurate information from you so that your admission runs smoothly. Please access here:Registration form
Your login when prompted is PGH/7000
Health Assessment Questionnaire
We require this information before your admission date to enable a full review and to ensure that any medical issues are identified preventing a delay in treatment. Please access here: Health assessment
If you have any questions regarding the assessment questionnaire please contact: 020 7034 5045
If you will require an interpreter during your visit, please contact our pre-admissions staff before you arrive and they will arrange for one. You can contact them on 020 7908 3650.
How to prepare
If you’re visiting the hospital to have surgery, you’ll need to prepare for the type of anaesthetic that you’re due to have. There are three kinds:
- general anaesthetic
- local anaesthetic
Visit the Anaesthetic and sedation page to learn more about this.
Please check with your consultant well ahead of your appointment to find out whether you need to fast.
Fasting means not eating or drinking, and it is usually necessary before operations and certain other medical procedures. Your consultant will tell you how far ahead of your admission you need to start fasting.
If you are concerned or unsure about fasting, please speak to your consultant.
What to bring with you
Please bring, if appropriate:
- comfortable and suitable clothes to wear after your operation
- wide-legged trousers after a knee operation
- a button-through shirt if your operation will affect your arm or chest
- wide-fitting shoes if you are having vein, foot or ankle surgery (if your operation does not include the fitting of a walking cast)
- nightclothes, including a dressing gown and slippers, if there is a possibility that you’ll stay overnight
- a list of all the medicines that you are currently taking, including those taken irregularly, and any creams and inhalers that you use
- anything that you would normally take away with you to help pass the time, such as a book, an mp3 player or a laptop/tablet
- your mobile phone (please note that using mobile phones is prohibited in certain areas of the hospital)
Please do not bring:
- valuables, such as jewellery and unnecessary cheque books, credit or debit cards (we will not assume liability for these)
- large sums of cash
- large amounts of food
Don’t worry about bringing towels, as we provide these. If you need glasses, please bring them with you. Contact lenses will need to be removed before your procedure.
If you find that you cannot avoid bringing valuables into the hospital, please make sure they are fully covered by your own insurance. You may secure small personal items of value in the hospital safe, and you’ll need to sign for these in triplicate. You can access the safe between 9.00am and 5.30pm, Monday to Friday.
So that you feel relaxed, please try to arrive at the time stated in your letter.
The main reception staff will show you to the admissions office, where you’ll speak to an admissions officer and be formally admitted. You can then be taken to the day care unit or your room,where you’ll be able to ask any questions about your procedure.
You’ll probably have questions, and you might also feel anxious; our nurses will be able to reassure you and keep you fully informed about what to expect. Please don’t hesitate to speak to them about any concerns you have.
Caring for you
During your stay with us, you’ll not only benefit from the highest standards of medical treatment but also from the respectful and attentive care of our staff. Each of them takes personal responsibility for making your time with us as positive as possible.
All aspects of your care and treatment are carefully planned by your consultant, and they will also decide when you are well enough to go home.
If at any point you feel concerned about anything, or you simply want to find out more about your treatment, let our nursing staff know and they will arrange for you to speak to your consultant.
Nursing and multi-disciplinary staff
Whatever you need during your stay – whether that’s medical assistance or help using any of our facilities – our nursing and multi-disciplinary staff will be your first point of contact. They will do their best to help you, so please do not hesitate to ask them for anything.
If, following your procedure, you have any wounds, the nursing staff will help you with these and advise on how to look after them once you leave us. We’ll also arrange a follow-up appointment, if you need one, to ensure that you’re healing and recuperating as well as possible.
- a qualified doctor, available 24 hours a day
- intensive care specialists, available 24 hours a day, in our state-of-the-art intensive care unit
- specialist nurses who provide pre- and post-operative care and counselling
- fully trained ward nurses who will make your stay as comfortable as possible
- pharmacists who can talk you through your medication
We want to be sure that you leave us when you’re fully ready, so your consultant will decide your departure date and time.
If you’ve had a procedure involving local anaesthetic, you might not feel well enough to drive or take public transport. We recommend that you arrange for someone to come and collect you. If this isn’t possible, we’ll arrange a taxi for you.
If you’ve had a sedation or general anaesthetic you should always be driven home by somebody else – even if you feel fine. You’ll also need to arrange for a friend or relative to stay with you for 24 hours.
To increase your chances of a full and speedy recovery, give yourself plenty of time to recover from a general anaesthetic and try to increase your activity levels gradually. Your consultant will be able to give you the best advice on the timescales of your recuperation, and when it is best to return to work.
If you have any concerns once you’ve returned home, please make sure that you call us. Your consultant or the ward staff will be happy to help you with any questions – big or small.
You can contact us at any time on +44 (0)20 3504 7536.
Medicines and X-rays
If you need to take medication following your procedure, we can prescribe this for you before you leave so that you can take it home with you. Please note that such medication usually falls outside medical insurance arrangements.
Any X-rays you had during your treatment are your property and are important for any follow-up visits you may have, so please remember to take them home with you.
Before you go home, don’t forget to collect any medicines or valuables that you brought in with you.
You might not feel up to carrying what you arrived with, and after an operation it is crucial not to do too much, so we will help you with your luggage when you leave.
Your 'extras' account
Before you leave, you’ll need to settle your account for any extra charges such as phone calls, newspapers and visitors’ meals. You can do this by visiting the Cashier’s Office on the ground floor. Please don’t hesitate to ask us if you need any help with this.
If you leave outside office hours, or you just don’t feel well enough to settle your account at the time of leaving, we can send you the outstanding balance for anything that is charged separately.